What happens to your request once it is submitted?
You will receive an acknowledgment of receipt along with the file number (ECCES-XXX) that will be used to track the query. Our advisors will then do their best to respond to you within 10 working days and keep you informed throughout the process.
Send your query
Through this form, the consumer can send their queries to our Centre to clarify any aspect related to their rights in terms of consumption.
If you have problems accessing the form, you can use the form at this link (requires registration - Tutorial "How to authenticate in EU Login", pages 5, 26 and 27).