You will receive an automatic acknowledgement of receipt along with a file number (ECCES-XXX) that will allow you to track your claim. Due to the high volume of requests for information, response times are longer than usual, although our advisers will do their utmost to respond within 1 month and will keep you informed throughout the process. Please note that this is an approximate timeframe and that enquiries will be processed in strict order of arrival.
Send your query
Through this form, the consumer can send their queries to our Centre to clarify any aspect related to their rights in terms of consumption.
If you have problems accessing the form, you can use the form at this link (requires registration - Tutorial "How to authenticate in EU Login", pages 5, 26 and 27).