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Press releases and activities organized by CEC Spain to promote consumer awareness.

European authorities warn consumers about the risks and limited protection of certain crypto-assets

They recommend specific measures to consumers so that they can make informed decisions.

The European Commission introduces new labels to better inform consumers and promote the purchase of durable products

Future EU labelling will make it easier to choose more sustainable products thanks to better information on consumer rights.

Travellers may be entitled to a full refund of a package holiday when serious failures occur and the trip loses its meaning and interest

The Court of Justice of the European Union (CJEU) concludes that travellers may be entitled to a full refund for a package holiday, even if some services have been enjoyed.

Airlines may be exempt from paying compensation in the event of cancellation or delay if lightning strikes the aircraft

The impact of lightning on a passenger aircraft may constitute an exceptional circumstance that exempts an airline from paying compensation for flight cancellation or delay if the aircraft has to undergo safety inspections.

The Court of Justice of the EU considers pets to be ‘luggage’ for the purposes of possible compensation for loss on flights

The CJEU establishes that compensation for loss or damage to an animal travelling on a commercial airline is governed by the rules that apply to luggage.

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