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Press releases and activities organized by CEC Spain to promote consumer awareness.

The Bank of Spain is committed to defending the rights of bank customers with a pilot scheme offering face-to-face assistance to citizens

It will open on 24 November to advise citizens on issues related to their rights or the procedures for filing complaints.

New aviation safety law approved to speed up passenger compensation

The regulations foresee administrative fines, without the need to go to court, for airlines that ignore or delay AESA's decisions regarding claims for cancelled or delayed flights.

European authorities warn consumers about the risks and limited protection of certain crypto-assets

They recommend specific measures to consumers so that they can make informed decisions.

The European Commission introduces new labels to better inform consumers and promote the purchase of durable products

Future EU labelling will make it easier to choose more sustainable products thanks to better information on consumer rights.

Travellers may be entitled to a full refund of a package holiday when serious failures occur and the trip loses its meaning and interest

The Court of Justice of the European Union (CJEU) concludes that travellers may be entitled to a full refund for a package holiday, even if some services have been enjoyed.

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