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Press releases and activities organized by CEC Spain to promote consumer awareness.
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The EU launches the Consumer Agenda 2030

Over the next five years, the European Commission will implement the Consumer Agenda 2030: a strategic plan to strengthen consumer protection, improve competitiveness and promote sustainable growth.

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Travellers may be entitled to a full refund of a package holiday when serious failures occur and the trip loses its meaning and interest.

The Court of Justice of the European Union (CJEU) concludes that travellers may be entitled to a full refund for a package holiday, even if some services have been enjoyed.

Crossed-out aeroplane

Airlines may be exempt from paying compensation in the event of cancellation or delay if lightning strikes the aircraft

The impact of lightning on a passenger aircraft may constitute an exceptional circumstance that exempts an airline from paying compensation for flight cancellation or delay if the aircraft has to undergo safety inspections.

Question mark on a suitcase

The Court of Justice of the EU considers pets to be ‘luggage’ for the purposes of possible compensation for loss on flights

The CJEU establishes that compensation for loss or damage to an animal travelling on a commercial airline is governed by the rules that apply to luggage.

Image of a laptop with a Santa hat and a shopping trolley on the screen

Recommendations from ECC-Spain for responsible consumption during Black Friday

ECC-Spain assists consumers residing in Spain with their complaints related to cross-border purchases in the EU, Norway, Iceland, or the United Kingdom.

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