Press releases and activities organized by CEC Spain to promote consumer awareness.
News
The impact of lightning on a passenger aircraft may constitute an exceptional circumstance that exempts an airline from paying compensation for flight cancellation or delay if the aircraft has to undergo safety inspections.
The CJEU establishes that compensation for loss or damage to an animal travelling on a commercial airline is governed by the rules that apply to luggage.
Recommendations from ECC-Spain for responsible consumption during Black Friday
ECC-Spain assists consumers residing in Spain with their complaints related to cross-border purchases in the EU, Norway, Iceland, or the United Kingdom.
It will open on 24 November to advise citizens on issues related to their rights or the procedures for filing complaints.
New aviation safety law approved to speed up passenger compensation
The regulations foresee administrative fines, without the need to go to court, for airlines that ignore or delay AESA's decisions regarding claims for cancelled or delayed flights.