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Press releases and activities organized by CEC Spain to promote consumer awareness.
New campaign to ensure that the management fees for the online purchase of tickets for events comply with the regulations

New campaign to ensure that the management fees for the online purchase of tickets for events comply with the regulations

Consumer Affairs recalls that the handling fee should be included in the price advertised in the sales channel, and should be a fixed amount that should not vary according to the price.

Consumer Affairs wants to corroborate that supermarkets pass on the VAT reduction on olive oil to consumers

Consumer Affairs wants to corroborate that supermarkets pass on the VAT reduction on olive oil to consumers

Further requests for information are sent to the main national supermarket and hypermarket chains to check that they pass on the 0% VAT reduction to final consumers.

CNMC fines Booking.com 413.24 million for abusing its dominant position over the last 5 years

CNMC fines Booking.com 413.24 million for abusing its dominant position over the last 5 years

By better positioning hotels with more bookings on Booking.com, it has prevented other online agencies from entering the market or expanding.

ECC-Net calls for more regulation to protect consumers against dropshipping

ECC-Net calls for more regulation to protect consumers against dropshipping

Dropshipping platforms do not always provide full information to consumers and do not always comply with the current online commerce regulations.

Spain modernises the Arbitration System to resolve consumer disputes out of court in a more agile and accessible way

Spain modernises the Arbitration System to resolve consumer disputes out of court in a more agile and accessible way

From now on, the Consumer Arbitration System will be able to resolve disputes between consumers and businesses digitally.

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