Press releases and activities organized by CEC Spain to promote consumer awareness.
News
European Consumer Centres helped more than 124,000 consumers in 2023
The European Consumer Centres Network (ECC-Net) helps consumers in the European Union (EU) when they have problems with a company in another European country. Last year, ECC-Net answered more than 124,000 questions and complaints and helped consumers recover around €9 million.
Euro 2024 kicks off: Tips for cheap and sustainable travel in Germany
With the start of Euro 2024, a large number of football fans from all over Europe will be heading to Germany. To meet this mobility challenge, ECC-Spain provides essential information on the particularities of transport in Germany, the costs and possible difficulties of public transport during Euro 2024.
Online Dispute Resolution Platform eliminates "Direct Talks" with companies
Since May, consumers can no longer communicate directly with businesses and complaints will be resolved by the chosen intermediary body.
The Ministry of Consumer Affairs is investigating the advertising of unlicensed tourist accommodation in different Spanish cities and is sending requests to tourist rental platforms to obtain information on this type of accommodation.
FTI is bankrupt - tips for affected travellers
Germany's third largest tour operator has filed for bankruptcy protection on Monday, 3 June. Our colleagues at CEC-Austria have put together this article with answers to some of the most common questions of affected consumers.