Featured procedures and services
Newsletters
Free bimonthly magazine with the most important news in European consumer affairs.
Publications
Practical guides and downloadable brochures with information and tips to help you know what your rights are.
News
It will open on 24 November to advise citizens on issues related to their rights or the procedures for filing complaints.
New aviation safety law approved to speed up passenger compensation
The regulations foresee administrative fines, without the need to go to court, for airlines that ignore or delay AESA's decisions regarding claims for cancelled or delayed flights.