From 27 September this year, consumers across the European Union will have access to clearer information about their rights when purchasing a product. On that date, the implementing regulation establishing the new European warranty information system will come into force.
The new measures –promoted by the European Commission under the Directive on empowering consumers for the green transition– include a mandatory notice regarding the statutory guarantee for products and a voluntary label on the commercial durability guarantee (EU GARAN) for manufacturers who choose to offer a commercial guarantee exceeding the legal minimum. The aim is to facilitate more informed purchasing decisions, promote more durable products and encourage more sustainable consumption.
A mandatory notice regarding minimum legal warranty rights
Under the new regulations, all retail outlets, both physical and online, must display a standardised notice in a prominent place to inform consumers of their legal warranty rights. This notice will explain that all goods sold in the European Union are covered by a minimum legal warranty of at least two years. In Spain, this protection is even greater, as the minimum statutory guarantee for new products is three years.
Thus, if a product is faulty or does not comply with the purchase contract, the consumer is generally entitled, at no cost, to have it repaired or replaced for the duration of the guarantee. If these solutions are not possible or would be disproportionate, the consumer may request a price reduction or the termination of the contract with the corresponding refund.
The aim of this measure is to raise awareness of consumers’ rights and to clear up any remaining doubts regarding warranty periods or the remedies available when a product is faulty.
The new EU GARAN label will identify the most durable products
Alongside the mandatory notice, the European Commission has introduced the new EU GARAN label, which may be used on a voluntary basis by companies offering a commercial guarantee of durability that exceeds the minimum guarantee required by law (minimum legal guarantee).
To use this label, the commercial guarantee must cover the entire product, extend beyond the minimum period established by law and be offered at no additional cost to the consumer.
This initiative aims to make it easier to identify the most durable products, encourage companies to improve the quality of their goods and promote a more responsible model of consumption that is aligned with the objectives of the circular economy.
Better-informed consumers and more sustainable shopping
The introduction of these new tools reflects the European Union’s commitment to strengthening consumer protection and facilitating purchasing decisions based on clear, transparent and comparable information.
At the same time, the new rules aim to promote the manufacture and marketing of products with a longer lifespan, reduce waste generation and contribute to a more sustainable and competitive market.
>>> Source of information: Your Europe
