The European Consumer Centre in Spain (ECC-Spain) has just published a new edition of its Newsletter, which covers the most important developments in European consumer affairs.
Among other information, it includes the main data from the Centre's 2025 Annual Activity Report, highlighting the number of requests received: more than 16,000, representing an increase of 29% compared to the previous year; as well as the refunds obtained on behalf of consumers, which exceed €700,000. In addition, ECC-Spain managed to resolve 45% of all complaints in favour of consumers, and nearly 70% of users expressed their satisfaction with the service received.
Likewise, the latest edition of the Newsletter reports on the most recent study visit by ECC-Spain. During the visit, the directors of the Centres in Italy and Spain – Stefano Albertini and Lidia Algara, respectively – together with a delegation of legal advisers from the Spanish Centre, analysed how to manage complaints more efficiently and how to strengthen cooperation between the two Centres. The meeting also identified the two sectors that present the most difficulties when it comes to managing cross-border complaints between these two countries: car rental and accommodation services.
On the other hand, among other content, the warning that ECC-Spain wanted to highlight on the occasion of Safer Internet Day should be noted. On this occasion, the Centre emphasised that social networks are often the main cause of cyberbullying, as well as some of the mental health problems suffered by young people. For this reason, the Centre highlighted the importance of providing adequate protection for minors and insisted on the need to continue working to transform the online environment into a safer, more inclusive and stimulating space. Similarly, it pointed out the need to adopt the necessary measures to ensure the development of ethical and responsible technology so that young people can also benefit from the positive aspects of the new digital environment.
The approval of the first Spanish law on customer service, the characteristics of the future digital euro, the European and Spanish measures that are being adopted to make housing more affordable, as well as the restriction on the sale of ultra-processed foods and energy drinks in our country, are other topics covered in ECC-Spain's Newsletter No. 47.