Press releases and activities organized by CEC Spain to promote consumer awareness.
News
Online Dispute Resolution Platform eliminates "Direct Talks" with companies
Since May, consumers can no longer communicate directly with businesses and complaints will be resolved by the chosen intermediary body.
The Ministry of Consumer Affairs is investigating the advertising of unlicensed tourist accommodation in different Spanish cities and is sending requests to tourist rental platforms to obtain information on this type of accommodation.
FTI is bankrupt - tips for affected travellers
Germany's third largest tour operator has filed for bankruptcy protection on Monday, 3 June. Our colleagues at CEC-Austria have put together this article with answers to some of the most common questions of affected consumers.
ECC-Portugal creates a website to help foreign consumers with electronic communications services
The Com4Expats.pt portal includes information on how to contract and use electronic communications services, as well as the bodies for complaints in Portugal.
Further progress is needed on particularly critical issues: artificial intelligence (AI), digital payments; mobility and passenger rights; protection against fraud and scams; or the development of a more sustainable and fairer European Single Market.