Press releases and activities organized by CEC Spain to promote consumer awareness.
News
ECC-Spain publishes a new brochure on the Online Dispute Resolution Platform
El Centro Europeo del Consumidor promueve la plataforma como una forma fácil, rápida y barata de resolver reclamaciones entre consumidores y tiendas online.
On the occasion of the World Day against Counterfeiting and Piracy, the Spanish Patent and Trademark Office publishes a brochure to make society aware of the risks and damages that counterfeiting entails.
EEC-Spain reminds that consumers who have direct debit receipts have the right to order their return
La normativa de servicios de pago contempla la devolución de adeudos domiciliados dentro de un plazo de tiempo determinado y, para evitar problemas, deberá indicarse el motivo.
The resolutions of AESA to resolve the claims of air passengers will be mandatory as of June 2
As a new entity accredited for alternative dispute resolution, AESA's reports on claims for denied boarding, delays, cancellations, class changes, as well as the rights of people with disabilities or reduced mobility will be binding on airlines.
ECC-Spain reminds that all travelers from other countries of the European Union, Iceland or Norway who have a problem related to the purchase of their flights may claim their rights at their European Consumer Center