Skip to main content

News

Press releases and activities organized by CEC Spain to promote consumer awareness.

Spain wants to regulate the "loot boxes" of video games to avoid thoughtless, compulsive or pathological consumption behaviors

Spain would be the first country in Europe to have a specific law on video game loot boxes.

The Government of Spain wants to reduce the maximum time to resolve general claims from 30 to 15 business days

The waiting time for telephone customer service will also be limited to 3 minutes with the new Customer Service Law.

European Agreement on the Law of Digital Services

The new Law introduces rules to crack down on illegal online products, services and content.

The "dark patterns", a risk for honest online commerce and the protection of personal data

They are designed to influence the behavior and purchase decisions of users.

The decree that persecutes false reviews on the internet comes into force

The maximum penalties rise and the resale of tickets through "bots" or that a brand varies the quality of the same product is also pursued.

Help us to improve