Press releases and activities organized by CEC Spain to promote consumer awareness.
News
Future EU labelling will make it easier to choose more sustainable products thanks to better information on consumer rights.
The Court of Justice of the European Union (CJEU) concludes that travellers may be entitled to a full refund for a package holiday, even if some services have been enjoyed.
The impact of lightning on a passenger aircraft may constitute an exceptional circumstance that exempts an airline from paying compensation for flight cancellation or delay if the aircraft has to undergo safety inspections.
The CJEU establishes that compensation for loss or damage to an animal travelling on a commercial airline is governed by the rules that apply to luggage.
The meeting provided an opportunity to share knowledge on claims management and work team organisation, and highlighted the need to integrate artificial intelligence into processes.