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News

Press releases and activities organized by CEC Spain to promote consumer awareness.

New edition of the ECC-Spain News Bulletin

The European Consumer Centre in Spain (ECC-Spain) publishes the 25th Newsletter with the most outstanding news on Consumption in the European Union.

Spain wants to regulate the "loot boxes" of video games to avoid thoughtless, compulsive or pathological consumption behaviors

Spain would be the first country in Europe to have a specific law on video game loot boxes.

The Government of Spain wants to reduce the maximum time to resolve general claims from 30 to 15 business days

The waiting time for telephone customer service will also be limited to 3 minutes with the new Customer Service Law.

European Agreement on the Law of Digital Services

The new Law introduces rules to crack down on illegal online products, services and content.

The "dark patterns", a risk for honest online commerce and the protection of personal data

They are designed to influence the behavior and purchase decisions of users.

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